Effective as of December 22, 2025
These General Terms and Conditions of Sale (GTC) govern the contractual relationship between:
The Seller:
Trenchless Supplier Limited
79 12 74
Pod 2, The Old Station House
15 Main Street
Blackrock
Dublin County
A94 T8P8, Ireland
+33 6 08 56 46 27
And any natural or legal person (hereinafter referred to as the "Customer") making a purchase on the website https://www.pipelining-discount.com (hereinafter referred to as the "Website").
Any order placed on the Website implies unconditional acceptance of these Terms and Conditions.
The products offered for sale are professional pipe lining and rehabilitation equipment, including: machines, accessories, brushes, chains, resins, cameras, and related equipment.
The photographs and descriptions of the products are as accurate as possible but cannot guarantee a perfect likeness to the product offered. These differences cannot be invoked as non-compliance.
The Seller reserves the right to modify the range of products offered on the Site at any time.
Prices are quoted in euros and exclude taxes. Applicable VAT will be added at the time of order confirmation, according to the rate in effect in the country of delivery.
Delivery costs are not included in the prices displayed and will be communicated to the Customer before the order is confirmed.
The Seller reserves the right to modify its prices at any time. Products will be invoiced based on the prices in effect at the time the order is confirmed.
To place an order, the Customer must:
After validation, the Customer receives a confirmation email summarizing the details of their order. This email constitutes acceptance of the order by the Seller.
Any request for modification or cancellation must be sent by email to contact@pipelining-discount.comas soon as possible after placing the order. The Seller will make every effort to respond favorably, without guarantee if preparation has already begun.
Payment for orders can be made by:
Transactions are secured by the Stripe platform, which is PCI-DSS certified. The Seller never has access to the Customer's full banking details.
Payment is due immediately upon ordering. The order will only be processed after payment has been received.
The Seller delivers to mainland France, French overseas departments and territories, the European Union, and internationally. Costs and delivery times vary depending on the destination.
Delivery times are provided for informational purposes only and vary depending on the product:
These delivery times are calculated from the date of payment confirmation and do not include shipping times.
The Seller shall not be held liable for any delays in delivery attributable to the carrier or resulting from force majeure.
Upon receipt, the Customer must check the condition of the package and the products. In the event of a damaged package or missing/defective product, the Customer must:
If no reservations are made under the conditions and within the time limits mentioned above, the products will be deemed to be in conformity.
In accordance with Article L221-3 of the Consumer Code, the right of withdrawal does not apply to contracts concluded between professionals. Sales to professionals are therefore final and definitive.
In accordance with Article L221-18 of the French Consumer Code, private customers have a period of 14 days from receipt of the product to exercise their right of withdrawal, without having to justify their decision or pay any penalties.
To exercise this right, the Customer must notify their decision by email to contact@pipelining-discount.com or by mail to the address of the registered office.
The product must be returned in its original packaging, complete, unused, and in perfect condition for resale, within 14 days of notification of withdrawal.
Return shipping costs are the responsibility of the Customer.
The refund will be made within 14 days of receipt of the returned product, using the same payment method used when placing the order.
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:
In accordance with Articles L217-4 et seq. of the Consumer Code, the Seller is required to deliver a product that complies with the contract and is liable for any lack of conformity existing at the time of delivery.
The legal guarantee of conformity applies for two years from the date of delivery of the goods to consumers.
In accordance with Articles 1641 et seq. of the Civil Code, the Seller is bound by the warranty for hidden defects in the product sold that render it unfit for its intended use.
In the event of a defective product, damage upon receipt, or non-compliance with the order, the Customer must:
The warranty does not cover:
The Seller shall not be held liable:
In any event, the Seller's liability shall be limited to the amount of the order.
The Customer is responsible for the accuracy of the information provided when placing the order. The Seller cannot be held responsible for delivery errors resulting from incorrect information.
All elements of the Website (text, images, videos, logos, etc.) are protected by intellectual property law. Any reproduction, representation, modification, or use, in whole or in part, is prohibited without the prior written consent of the Seller.
The Seller collects personal data necessary for order processing and customer relations, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.
In accordance with applicable regulations, the Customer has the right to access, rectify, delete, object to, and transfer their personal data.
To exercise these rights, the Customer may contact the Seller by email at contact@pipelining-discount.com.
For more information, the Customer is invited to consult the Privacy Policy available on the Website.
These Terms and Conditions are subject to French law.
In the event of a dispute, the Customer is invited to contact the Seller's customer service department at contact@pipelining-discount.com in the first instance.
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Customer may use the mediation service offered by the Seller free of charge. The mediator can be contacted via the European online dispute resolution platform: https://ec.europa.eu/consumers/odr
In the absence of an amicable resolution, any dispute shall be brought before the competent courts.
These Terms and Conditions express the entirety of the obligations of the parties. No general or specific conditions communicated by the Customer may be incorporated into these Terms and Conditions.
The fact that the Seller does not invoke a breach by the Customer of any of the obligations under these GTC shall not be interpreted as a waiver of the obligation in question.
If one or more provisions of these Terms and Conditions are held to be invalid, the remaining provisions shall remain in full force and effect.
For any questions, complaints, or requests for information:
Pod 2, The Old Station House
15 Main Street
Blackrock
Dublin County
A94 T8P8, Ireland
Customer service hours: Monday through Friday, 9 a.m. to 6 p.m.
Last update: January 1, 2026
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